Frequently Asked Questions

We get many calls to our UK-based customer service team and we’ve logged the most frequently asked questions here to save you a phone call. Click on any question to be taken to your answer. Hopefully, you can find a satisfactory resolution to your query.

What is VoIP

VoIP stands for Voice over Internet Protocol. VoIP allows you to make free, or very low cost, telephone calls over the Internet. You can call any telephone in the world and any telephone can call you – regardless of what equipment or network the person you are calling uses.


What is a Connexin number
Can I use my existing phone number with Connexin?
Does Connexin support and offer services to both home and business users?
My business is moving office, can I take my number with me?
How do I discuss a financial issue?
Who is Connexin and why are we doing what we are doing?